Intended Audience
This article is intended for students and alumni
Troubleshooting
When signing up for Adobe Creative Cloud with a school email, students may encounter issues with unsubscribing from the service. This is because Adobe may default to the Work or School part of their Ithaca College account, making it difficult to cancel the subscription.
Students that sign up for Adobe Creative Cloud with their Ithaca College email may lose access to their account upon graduating! It is recommended to sign up with a personal email address!
Why does this happen?
When a student signs up for Adobe Creative Cloud with their school email, Adobe assumes a Work or School account is used, which is managed by the school or organization. This type of account is designed for organizations to manage their employees' or students' access to Adobe apps and services. Since Ithaca College holds the licensing account for that, the student is locked to the campus admins. Students that signed up for Adobe Creative Cloud would have their personally purchased license attached to their "Personal" Ithaca College account. This is a feature of Microsoft accounts.
How to avoid this issue?
To avoid this issue, students should not use their school email to sign up for Adobe Creative Cloud. Instead, they should use a personal email address and submit their school email to Adobe as proof of eligibility for the student discount.
How to unsubscribe from Adobe Creative Cloud?
If a student has already signed up for Adobe Creative Cloud with their school email and wants to unsubscribe, they need to select the "Personal" account option when asked which account to use upon login. This will allow them to cancel their subscription.
What happens when I cancel my subscription?
When a student cancels their Adobe Creative Cloud subscription, their account will be converted to a Creative Cloud free membership. This means they will lose access to premium Creative Cloud applications and services, but they will still be able to access their files in the Creative Cloud folder on their computer and via the Creative Cloud website, subject to their storage limits.
Solution
To avoid issues with unsubscribing from Adobe Creative Cloud, students should use a personal email address to sign up for the service and submit their school email as proof of eligibility for the student discount. If a student has already signed up with their school email, they need to select the "Personal" account option to cancel their subscription.