TeamDynamix Client: How to Communicate with Support Through Ticket Comments

Overview

This article will go over how to communicate with support through ticket comments

Audience

This article is intended for TeamDynamix users, students and staff

Platform

TeamDynamix

Directions

Step 1: Log in to the Ithaca College IT Service Portal with IC credentials 

Step 2: Click on the “Services” heading and then click on “Ticket Requests”

Step 3: Select the ticket you wish to comment on and click on the title to open

Step 4: Scroll down to where the comment box is located

Step 5: Type your message in the text box 

Step 6: Click the “Notify” box above the text box to select the person you want to notify and click "save"

To directly reply to a previous message on the feed, select “comment” on the message and hit “save”.