Body
Audience
Faculty and staff
Please review current roles within Rave Alert below to determine role and request type needed. Once determined, follow the instructions listed in this documentation accordingly.
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Role
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Role Responsibility
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Request Type
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Domain Admin
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Overall system functionality access.
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Campus Wide Alert Access
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IC Broadcast Admin
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Maintain all templates and send campus wide alerts.
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Campus Wide Alert Access
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Public Safety Dispatch Admin
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Ability to access Snapsend templates for emergency campus wide alerts and public safety dispatch test group.
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Campus Wide Alert Access
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Department Lists Admin
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Access to send alerts to specific department lists and templates assigned.
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Department List Only Access
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Access Management Admin
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Responsible for access granting and department list membership updates as requested via IT Service Ticket.
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System Administration Access
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Voice System Admin
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Responsible for voice throttling settings and monitoring voice performance during campus wide alerts.
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System Administration Access
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Authority for access approval guidelines for ENS/Rave Alert:
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Request Type
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Approval Authority Required
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System Administrative Access
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AVP of Information Technology/Chief Information Officer (CIO)
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Department List Only Access
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Department Head
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Campus Wide Alert Access
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One individual from one of the following roles must approve: Chief Communications Officer (CCO), AVP of Information Technology/Chief Information Officer (CIO), or Director of Public Safety or their respective designee
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Department List Only Access Request:
Rave Alert Access request for ability to send alerts to a specific department only (not entire campus).
Send an email using the steps below to create an IT Service Request Ticket:
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To: needs to be exactly: teamdynamix-IT@ithaca.edu
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Subject: needs to be exactly: "Rave Admin Access Request "
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Body: Please provide answers to the questions provided (Example answers given at the end of this documentation). If further clarification is needed you will receive communication via the IT Ticket request submitted.
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Send email.
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You will receive an email indicating a ticket has been submitted. Communication of update completion and/or clarification needed will be sent via email regarding this ticket. Please respond to the original ticket email with additional information requested.
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Authority/approval will be determined by Email and Identity administrators as follows:
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Approval request will be sent to the Department Head. Once approval is received access will be granted.
Campus Wide Alert Access Request:
Rave Alert Access request for ability to send alerts to entire campus.
Send an email using the steps below to create an IT Service Request Ticket:
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To: needs to remain exactly: teamdynamix-IT@ithaca.edu
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Subject: needs to remain exactly: "Rave Admin Access Request"
-
Body: Please provide answers to the questions provided (Example answers given at the end of documentation). If further clarification is needed you will receive communication via the IT Ticket request submitted.
-
Send email.
-
You will receive an email indicating a ticket has been submitted. Communication of update completion and/or clarification needed will be sent via email regarding this ticket. Please respond to the original ticket email with additional information requested.
-
Authority/approval will be determined by Email and Identity administrators as follows:
-
Approval request will be sent to CCO, AVP of IT/CIO, and Director of Public Safety. Once approval is received from one of these individuals’ access will be granted.
System Administration Access Request
Rave Alert Access request for ability to manage and maintain system requirements.
Send an email using the steps below to create an IT Service Request Ticket:
-
To: needs to remain exactly: teamdynamix-IT@ithaca.edu
-
Subject: needs to remain exactly: "Rave Admin Access Request"
-
Body: Please provide answers to the questions provided (Example answers given at the end of the documentation). If further clarification is needed you will receive communication via the IT Ticket request submitted.
-
Send email.
-
You will receive an email indicating a ticket has been submitted. Communication of update completion and/or clarification needed will be sent via email regarding this ticket. Please respond to the original ticket email with additional information requested.
-
Authority/approval will be determined by Email and Identity administrators as follows:
-
Approval request will be sent to AVP of IT/CIO. Once approval is received access will be granted.
Example Emails:
Department List Only Request:
Campus-Wide Alert Request:
System Administration Access Request:
