Guest Printing with PaperCut WebPrint

This article provides complete instructions for non-IC account holders to register for guest printing access, upload documents through the PaperCut web portal, and release print jobs at Toshiba printers across campus. It includes pricing information, troubleshooting tips, and step-by-step guidance with screenshots for visitors needing temporary printing services at Ithaca College.

 

 

Guest printing through PaperCut allows visitors and non-IC account holders to print documents at Toshiba multi-function printers (MFPs) across campus. This service provides a convenient way for guests to access printing facilities with a simple registration process and pay-per-page pricing.

Audience

This article is intended for visitors, guest speakers, conference attendees, and other non-IC account holders who need temporary printing access on campus.

Platform

PaperCut Web Print Portal, Toshiba Multi-Function Printers

Contents

• Overview
• Printing Costs and Balance
• Creating a Guest Account
• Uploading Documents to Print
• Releasing Print Jobs at a Printer
• Troubleshooting
• Getting Help

Overview

PaperCut guest printing provides temporary printing access for non-IC account holders. The process involves three main steps:

1. Register for a guest account online
2. Upload documents through the web portal
3. Release and collect prints at any Toshiba MFP on campus

Printing Costs and Balance

Current printing costs are:

• Black and White: $0.05 per page
• Color: $0.15 per page

Your initial $15.00 balance provides:

• Up to 300 black and white pages, OR
• Up to 100 color pages, OR
• A combination of both

To request additional printing credit, contact the IC Service Desk and reference "PaperCut Guest Printing balance increase."

Creating a Guest Account

1. Navigate to the PaperCut registration page: https://webprint.ithaca.edu/register
2. Enter the following information:
   • Full Name: Your first and last name
   • Email: A valid email address where you can receive your account confirmation
   • Username: Create a username (the system will automatically add "guest-" prefix)
   • Password: Create a secure password
3. Click Register to submit the form.
   
4. Check your email for a confirmation message containing your username and password.

Uploading Documents to Print

Step 1: Log In to Web Print

1. Go to PaperCut Web Print Portal
2. Enter your guest username (including the "guest-" prefix) and password
3. Click Log in
   

Step 2: Submit a Print Job

1. Select Upload Jobs from the left menu
   
2. Click Submit a Job
   
3. Choose your printer queue:
   • ToshibaBW for black and white printing
   • ToshibaColor for color printing
   
4. Specify the number of copies (1-25 maximum)
   
5. Click Upload Documents

Step 3: Upload Your Files

1. Click Upload from Computer or drag and drop your files into the upload area
2. Select the files you want to print
3. Click Upload & Complete
   

Releasing Print Jobs at a Printer

After uploading your documents, you can release them at any Toshiba MFP on campus. For printer locations, see Toshiba Printers around campus.

1. Locate a Toshiba MFP on campus
2. Touch the screen to activate the PaperCut login
   
3. Enter your guest username and password
4. Press Log in
5. Select your print job(s) from the list
   
6. Press Print to release your documents
7. Collect your printed documents from the output tray
8. Press Log out when finished

Troubleshooting

Common Issues and Solutions

Cannot log in to WebPrint or printer

• Ensure you're using the full username including "guest-" prefix
• Check that caps lock is off
• Try resetting your password through the registration page

File won't upload

• Verify your file is in a supported format (see list above)
• Check that the file size is under 50MB
• Try converting the file to PDF format

Print job doesn't appear at printer

• Wait 1-2 minutes for the job to process
• Verify you selected the correct printer queue (color vs. black and white)
• Check your account balance to ensure you have sufficient funds

Insufficient balance message

• Review your recent print history in the web portal
• Contact the IC Service Desk to request additional credit

Getting Help

For assistance with Guest Printing, please reach out to the Ithaca College Service Desk.

• Location: 104 Job Hall
• Live Chat: Remote Support Portal
• Email: servicedesk@ithaca.edu
• Current Hours: Contact Us | Ithaca College