TeamDynamix Technician: How To Add Comments and Attachments To An Article

Overview

This article will go over how to add comments and attachments in TeamDynamix

Audience

This article is intended for TeamDynamix users, IT students and staff

Platform

TeamDynamix

Table of Contents

1. How to add a comment to an article
2. How to add an attachment to an article

How to add a comment to an article

Step 1: Open the IC Service Portal and login using IC username and password 

Step 2: Open the article you wish to comment on

Step 3: Scroll down to the very end of the article until you see the blue comment button

Step 4: Click comment 

A text box will appear that will prompt you to add or attach items into the box which can include text, data tables, images, and links.

Step 5: Click the save button to complete the comment and add it to the feed

How to add an attachment to an article

Step 1: Open the IC Service Portal and login using IC username and password 

*Editing permissions are required to add an attachment

Step 2: Open the article you wish to add an attachment to

Step 3: Scroll down to the bottom right side where it shows the “Attachments” box

Step 4: Click the plus sign icon

This will bring you to another screen and prompt you to make a selection of where you would like to upload from

Step 5: Select the method you would like to upload from

Step 6: Complete action, and click the save button

Once done the attachment will appear on the article