SSPR (Self Service Password Reset)

Use this service to change/set up your SSPR methods, which will then allow you to reset your password.
If you are unable to reset your password through the "Forgot your password" link, filling out a ticket isn't required, you just need to reach out to us using one of the methods below:
  • Start a chat (ithaca.edu/ITChat)
  • Call us (607-274-1000)
  • Walk in to the Service Desk (Job 104)
Please have your ID (Passport, U.S. driver's license, or Ithaca College ID) ready to show, front and back, to verify your identity over video call via Teams, Zoom, or FaceTime. 

The IT Service Desk may be able to send you a DUO push to verify your identity but you would need to give us a call or chat us to initiate identity verification via DUO push .
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The Service Desk is available to reset passwords during these hours (not including holidays)
  • Monday - Thursday: 8am - 7pm
  • Friday: 8am - 5pm
  • Sunday: 12pm - 5pm
Subject
This is a request to set/reset your SSPR methods.
SSPR (Self-Service Password Reset) Request
Please enter your username (first part of your Ithaca email address) or your Ithaca ID number
Please enter an email address that is not your @ithaca, to enroll in SSPR.
Please enter a phone number to enroll in to SSPR.
Which of these methods can we use to verify your identity?
Which of these methods can we use to verify your identity?
Please read the note below
To get your situation resolved efficiently, please give us a call at (607) 274-1000 or Chat us at Ithaca.edu/ITChat at your earliest convenience with a valid photo ID, ready to video chat us (or approve a DUO push if you have it configured) so that we can verify your identity and get you into your account.

You can also stop by the Service Desk during our operational hours: https://www.ithaca.edu/information-technology-a...
Please enter any questions or concerns. For example: "I would like to use a 'DUO Push' for one of my authentication methods." or "This request is for a shared departmental email or a student org. email."
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.

Other Fields

Your name
Verification Code