DUO Support Assistance

Use this service to request assistance with DUO. You can add a new device, configure DUO Mobile, configure a DUO Token or request a temporary Bypass Code and more.
If you are unable to reset your password through the "Forgot your password" link, filling out a ticket isn't required, you just need to reach out to us using one of the methods below:
  • Start a chat (ithaca.edu/ITChat)
  • Call us (607-274-1000)
  • Walk in to the Service Desk (Job 104)
Please have your ID (Passport, U.S. driver's license, or Ithaca College ID) ready to show, front and back, to verify your identity over video call via Teams, Zoom, or FaceTime. 
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The Service Desk is available to reset passwords during these hours (not including holidays)
  • Monday - Thursday: 8am - 7pm
  • Friday: 8am - 5pm
  • Sunday: 12pm - 5pm
Subject
A short description to explain the nature of a ticket.
Request for DUO Support
Can we verify your identity through one of the following methods
Can we verify your identity through one of the following methods
If you are requesting a bypass code and you have not yet set up DUO Mobile on your device, please include a phone number in this box so we can best assist you.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.

Other Fields

Your name
Verification Code