Adding New Articles to Knowledge Base

Login to Knowledge Base with your Netpass credentials 

Select the Knowledge Base Tab along the top site navigation menu 

Select, “+ New Article” in the right hand navigation 

• Category 
  • For the time being, select “drupal” as the category for all articles 
• Order 
  • Until we begin to link articles and bucket into categories, order is less relevant and you can choose to keep it in the default order 
• Subject 
  • Keep the current document title as the “subject” 
• Body 
  • Use the following as a template for creating all KB “how-to” articles: 
  • https://help.ithaca.edu/TDClient/36/Portal/KB/ArticleDet?ID=731 
• Summary 
  • Leave blank for the time being 
• Tags 
  • Until we have a set of tags defined for use in our instance of KB leave blank 
• Status 
  • Select “submitted” then notify Amy Thompson that your articles have been submitted (unsure of the notification process for KB) 
• Published to KB 
  • Remains unchecked until status is switched to “approved” by Amy Thompson 
• Next Review Date 
  • Default review date should be 6 months from initial addition of the article in KB 
• Owner 
  • Default is set to whoever is logged in, manually select Amy Thompson 
• Notify Owner on Feedback 
  • Check this box 
• Audience 
  • Select "staff" (unsure what this is but a selection is required)
• Save