Frequently Asked Questions about Getting Help with Canvas

Audience

This article is intended for faculty

Platform

Canvas LMS

Getting Help With Canvas

This article provides answers to some of the most common questions about using Canvas at Ithaca College. Canvas has been configured specifically for Ithaca College. If you have used Canvas at another institution some settings or tools, and the look, may be different than your previous experiences. For more information and resources on Canvas at Ithaca College visit the course sites available. *Note that you must log in with your Ithaca College Netpass ID and credentials. 

• Canvas Resources @ IC (for faculty)
• Canvas Student Resources @ IC (for students)
• Canvas Summer Institute Course Design (for faculty)

Topics in this FAQ:

• Where can I get help with learning and using Canvas?
• Where can I get help with building my course(s) in Canvas?
• I need advice on designing my Canvas course site to meet my instructional goals. Who can I reach out to for assistance?
• Where can I get help with issues related specifically to Ithaca College Canvas configurations, policies, and course design using the IC Design Template or Course Blueprint?

Where can I get help with learning and using Canvas?

Ithaca College has arranged several support options available directly from Instructure. Most of these are found in the Help menu of the navigation. Use the help resources to get advice on how to use any of the Canvas course tools. Please use these resources for anything on Canvas.

Explore the Canvas Guides and Video Guides

• A direct link is available in the Canvas Help menu at the top of the box. 
  • Look for "Little lost? Need help? Try here first! Search the Canvas Guides
• Or click on this link - View General Canvas Guides, review Resources for your Canvas Role, or browse other Canvas Resources
• Click here to rewatch the Canvas Summer Institute Course Design

Canvas Support - available 24/7/365 for any Canvas related questions or issues

• Chat, Hotline and Email (available in the Canvas Help Menu)

Where can I get help with building my course(s) in Canvas?

Topics and Support:

• Contact Student Accessibility Services (SAS) for building accessible content
• Contact the Center for Faculty Excellence (CFE) for instructional and best practices in course design and delivery
• Contact the Tech Bar (Job 104) or the Center for Instructional Design and Educational Technologies (CIE) for using the tools and basic course design

I need advice on designing my Canvas course site to meet my instructional goals. Who can I reach out to for assistance?

The Center for Faculty Excellence team can work with you with course design, applying effective pedagogical principles, choosing the appropriate technologies, and enhancing the usability for your students. You can contact them through their email cfe@ithaca.edu or visit the Faculty Hub website for more information and opportunities. 

Where can I get help with issues related specifically to Ithaca College Canvas configurations, policies, and course design using the IC Design Template or Course Blueprint?

You can also contact Ithaca College staff for issues related specifically to Ithaca College configurations, policies, and course design.

• Canvas Resources @ IC Facilitators  Center for Instructional Design & Educational Technologies team, a department of Information Technology.
  • Phone: (607) 274-1000
  • Chat:      ithaca.edu/itchat
  • Email:    servicedesk@ithaca.edu
• Office hours  Monday-Friday 9:00am - 5:00 pm