TeamDynamix Technician: Compare and Restore Article Revisions

 

Overview

This guide will show you how you can compare previous versions of a knowledge base article and restore an earlier revision if needed. This feature helps maintain accuracy and recover content that was changed or removed.

Audience

This article is intended for IT Technicians, students, staff, and faculty 

Platform

TeamDynamix

Directions

Compare Article Revisions

  1. Log in to TeamDynamix with your IC credentials 
  2. Navigate to the KB article you want to review.
  3. Once open, Select Edit Article
  4. Select Revisions from the options listed
  5. Locate the revision you want to compare and click Compare.
  6. Review the highlighted differences between the current version and the selected revision.

Restore an Article Revision

  1. From the Revisions list, find the version you want to restore.
  2. Click Restore next to that revision.
  3. Confirm the restoration when prompted.
  4. The restored version becomes the current published article.
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