Remote Access to Lab Computers

Ithaca College is providing remote access privileges to Windows lab computers on campus. This will allow you, from your personal Windows or Mac computer, to access specialized lab software that you can not install on your personal computer or that is licensed to only run on college-owned computers. Performance with some applications may differ from on-campus and is dependent upon your home internet connection.


Microsoft Windows and Apple macOS



To connect to lab computers, you will need to have the GlobalProtect VPN installed and remote desktop software.

GlobalProtect VPN

An Ithaca College VPN connection is necessary to remote connect to lab machines. If you do not have GlobalProtect VPN, you will need to install and configure the application.

Remote Desktop Software

  • For Mac users, please download Microsoft Remote Desktop from the App Store.
  • For Windows users, the Remote Desktop Connection application is already installed.
  • For Chromebook users, please download Microsoft Remote Desktop from the Google Play store.

Connection Instructions

  1. Connect to GlobalProtect VPN.
  2. In a web browser, navigate to You will see a window that shows how many remote computers are available, click in that window.
  3. Within the Availability section, click on Remote lab.
  4. The page will display the available lab computers. Click on Connect next to an available lab computer.
  5. Download the file and open the downloaded file. Note: Do not re-use this file for subsequent connections; always return to to access a lab computer remotely.

For Windows Users continue here, for MacOS and Chromebook users, scroll down to the correct section

  1. When the file is downloaded and opened, the Remote Desktop Connection application will open. When prompted, click Connect.
  2. When prompted to log in, login with your IC email address and Netpass password.
  3. To end your session, click on the Windows start button, then click your name and then select Sign out.
  4. If the username is already filled in, you may need to click More Choices and select Use a Different Account.
  5. If you get a message that Another user is signed in, click No and choose another computer to connect to.

For macOS Users

  1. Once you've downloaded the rdp file, double-click the file.
  2. If you see a warning about a certificate, click Continue.
  3. Type your Username ( as the format) and Password and click Continue.
  4. To end your session, click on the Windows start button, click your name, and select Sign out

For Chromebook Users

  1. Open the Files app on your chromebook, and look in the Downloads folder. Select the .rdp file that just downloaded, then OPEN at the top and select RD Client.
  2. Next you will be asked to authenticate, enter your Ithaca College email address and Netpass password

3. Finally you will get a warning about the certificate for the machine you are connecting to. Click CONNECT.

4.To end your session, click on the Windows start button, click your name, and select Sign out

Accessing your files while on the remote desktop

We recommend storing your files in Microsoft OneDrive. OneDrive is part of Microsoft Office 365 and you receive 1 TB of storage in OneDrive for free. The following knowledge base articles will help you with OneDrive:

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Article ID: 989
Thu 8/27/20 8:11 AM
Fri 10/9/20 12:39 PM