Use this service to request assistance with DUO. You can add a new device, configure DUO Mobile, configure a DUO Token or request a temporary Bypass Code and more.
A short description to explain the nature of a ticket.
Request for DUO Support
Please upload a photo of a valid photo ID to verify your identity.
Example: A photo of your Ithaca College ID Card, Driver's License or Passport.
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.

Other Fields

Your name
Verification Code