Qualtrics is a web-based tool for creating and distributing online surveys. It's used by faculty, staff, and students for various purposes, including survey research courses, graduate theses, and faculty research projects. The tool also supports the college in gathering data to enhance its educational and organizational goals.
Getting Started
Accessing Qualtrics
- Go to https://ithaca.qualtrics.com/ to access Qualtrics.
- If prompted, sign in with your Ithaca College credentials.
Additional Resources
Analytics and Institutional Research staff are available for general assistance with survey research and can be contacted at IRoffice@ithaca.edu. Further information is available on the Understanding Survey Research page of the IC Survey Research Center website.
Frequently Asked Questions
Can you set up a Qualtrics account for a departmental email address?
No. All Qualtrics accounts must be associated with an individual. Departmental accounts are no longer allowed as they no longer have login capabilities.
I want someone else to work with me on this survey. How do I do that?
Qualtrics Support provides information on how to collaborate on a survey. To do so, each person must have an account.
Who can access my surveys and view responses?
Typically, only you can access your surveys and view the data they collect. However, to facilitate customer service, the Process Innovation team may at times access your account to review the content and structure of your surveys. We will never share or distribute your surveys without your permission. The Process Innovation team will not access data obtained from a survey (i.e., respondents and responses) without the survey owner’s explicit permission.
What is the difference between an anonymous survey link and a unique link?
There are two types of hyperlinks you can use to distribute your survey: anonymous links and unique links.
- An anonymous survey link is generated when you click the "Distributions" tab within a survey and select “Anonymous Link” from the left-hand menu. This link is designed to be copied and pasted into an email or onto a website. Anyone with internet access can click this link to take the survey. If you use an anonymous link, you won’t be able to track who has completed your survey.
- A unique survey link is generated when you distribute email invitations to your contacts using Qualtrics (click the "Distributions" tab within a survey and select “Emails” from the left-hand menu). Each email recipient receives a unique survey link that can be used only once and cannot be shared. Using a unique survey link lets you track exactly who is responding, as the respondent's email address is displayed with their response.
I've created a survey, but there is no "Back" button that will help respondents navigate. How do I add a "Back" button and/or a progress bar to my survey?
You can add and customize survey buttons with the Look & Feel button at the top of the screen.
I don't want my survey emails to be caught in spam filters. Is there a way to prevent them from being sent to the clutter or junk folders?
Information Technology & Analytics (IT&A) has made every effort to ensure that emails sent via Qualtrics land in recipients’ inboxes rather than in spam or junk folders. Microsoft Exchange whitelists Qualtrics servers.
However, IT&AA does not have control over all aspects of Outlook or other email applications. For example, in Outlook, emails are sent to the clutter folder based on an algorithm that examines which emails the user typically opens and reads. If several similar email messages are ignored (e.g., survey invitations), Outlook may take that as a cue to send similar messages to clutter. Unfortunately, we aren’t able to control this behavior. It's good practice to thoroughly review emails that end up in your spam or junk folder before deleting them.