Who is the Audience for this Service?
This service is intended for HR personnel on behalf of Ithaca College faculty and staff (HR).
What is this Service?
This request is for HR personnel to initiate an official username change request on behalf of faculty or staff. These requests are usually related to either a legal name change or the correction of a username spelling. The following steps will be taken:
- HR, please change Requestor to the client who the change is for (their dept will auto-fill)
- Update old_username in subject
- Provide any special details in Description
- Ticket is auto-assigned to a name change group: Dale R, Steve L, Mary Jo W, Marilyn D, Jim M, Matt L
- Drew will be auto-notified to check the user’s assets. If a tech needs to be involved, he can add the tech as a Contact to the ticket. If not, he can say so in ticket and no longer needs to be included in notifications
- Jim determines availability of new username and updates request, including new_username in subject
- Matt changes the name in Parnassus and updates the ticket to say so
- Dale (Steve), Mary Jo (Marilyn) can then do the rest of the steps as usual
- Service Desk managers are also assigned as reviewers for information purposes.