This tutorial will walk you through the process of creating an Intercom Post, and scheduling it for the appropriate email roundup.
Below are some foundational concepts that are important to know, prior to creating an Intercom Post.
- Intercom is a location on the Ithaca.edu website.
- An Intercom Post is an announcement that appears on the Intercom section of Ithaca.edu.
- An Intercom Post may be included in one or more Intercom Roundups, an email sent Monday, Wednesday, and Friday.
- A newly created Intercom Post must be added to Intercom by 11PM ET the previous night to be included in the following morning's Intercom Roundup.
Step 1 – Adding a Post
- Click on "Add Intercom Post" in the action ribbon. This opens a new page.
Step 2 – Title and Topics
- In the Title text box, enter the title of your Intercom Post as you wish for it to be displayed in both Intercom, and the emailed Intercom Roundup.
- Select up to three applicable topics for your post from the Intercom Topic selection menu.
- Then, scroll to the Content section.
Step 3 – Post Content
- From the Content section, enter the text you wish to include in your Intercom Post.
- Only the body text block is required. You may add more Text sections if your content requires such.
- If you wish to include an image in your Intercom Post, select "Add Image - Flow Text"
- This component features a left or right aligned image with complementary wrapping text. For more information, please refer to this KB article.
Step 4 – Accessibility Statement (Campus Events)
Contributors are required to add an accessibility statement to announcements of campus events. Please refer to the Accessibility Guide for more information.
- If you are hosting a campus event, select the checkbox next to "Add disability statement"
- Enter a preferred email, phone number, and name for the campus community to contact regarding accessibility inquiries.
- Then, scroll to the "Publish options" section.
Step 5 – Publishing
To Save Your Intercom Post as a Draft (for Later Publishing)
- In the Publish options section, select the "Save Draft for Later Publishing" checkbox.
- Press "Save."
Your post has now been saved for later revision and release! You will be able to find this content from the "My Intercom Content" page.
To Publish Your Post Immediately and Include the Post in the Next Email Roundup
- In the "Publish options" section, select the "Publish Post Now and Send in Next Roundup" checkbox.
- Press "Save."
Your post has now been published to the Intercom section of the Ithaca.edu website, and will be included in the next email roundup.
To Publish Your Intercom Post Now or Later, and Choose When to Post in an Email Roundup
- In the "Publish options" section, select the "Custom Roundup Scheduling" checkbox.
- Underneath "Email Roundup Date," add the first date in which you'd like your post to be included in the Intercom Roundup.
- This date must be one of Monday, Wednesday, or Friday. You will receive an error if you try to add an invalid Roundup date.
- To add additional Roundup dates, select "Add Additional Roundup Date," and repeat the previous step.
- If you wish for your post to be visible on the Intercom section of the Ithaca.edu website immediately, select the "Make visible on Intercom immediately" checkbox.
- This is useful for limiting the spread of an Intercom Post until after its first appearance in Intercom Roundup.
- Press "Save."
Your post is now scheduled for publication in an Intercom Roundup, and, depending on your selection, may be visible immediately on Intercom.
Frequently Asked Questions
I've created an Intercom Post, now how do I view it?
I'm having issues with creating an Intercom Post.
- Feel free to contact the Ithaca College Web Team at web@ithaca.edu for help with creating Intercom posts.