This is an overview of email for Ithaca College faculty, staff, students, alumni, and retirees, and for department and student organization accounts.
All faculty, staff, students, alumni, and retirees have a Ithaca College email account, which is accessed using an Ithaca College username and password. Official email communication from the college will only be sent to your Ithaca College email address. All account holders are required to use Duo Multi-factor Authentication to access email.
New Students
Students need an alternate email and phone number to activate their Ithaca College account. This information is collected through the new student onboarding process in IC Connect (ithaca.edu). The password can then be reset through the SSPR process (help.ithaca.edu). There, you will set a password which will need to be changed every 365 days.
New Faculty and Staff
All faculty and staff are provided with an Ithaca College email address. New employees will need an alternate email address and phone number for initial password creation and recovery. This information is provided by Human Resources during the new hire orientation session which is held on the first day of work for new staff or before your hire date. New faculty will usually be scheduled for their new hire session prior to the start of classes.
The password can by following the steps here: SSPR process (help.ithaca.edu). There, you will set a password which will need to be changed every 365 days.
Department Accounts
Departments often have department email accounts to allow email messages to be directed to a department rather than to an individual. New departmental accounts or changes to existing accounts require authorization by the department head or dean.
An individual from the department is designated as the account manager. This individual is responsible for changing the account password every 180 days. These accounts do not expire. Account deletion requests can be made to the Service Desk.
Student Organization
Student organizations often have email accounts to allow email messages to be directed to their organization rather than to an individual. New organizational e-mail accounts or changes to existing accounts require authorization by the organization's advisor.
An individual from the organization is designated as the account manager. This individual is responsible for changing the account password every 180 days. These accounts should be renewed at the start of every fall semester. Account deletion requests can be made to the Service Desk.
Data Backup Policy and Email Recovery
Regular data backups are done on Ithaca College systems by IT for disaster recovery purposes only, and this includes the email system. Full backups of email are held only for a brief period of time, typically no more than one month.
All users have the ability to recover deleted email messages for up to 14 days after deletion For an additional 14 days, Information Technology can attempt email recovery for faculty and staff with the approval of the requestor's supervisor