Microsoft 365

Tags office365

Microsoft Office iconMicrosoft 365 is a suite of productivity and collaboration applications and services that includes always up-to-date versions of Word, Excel, PowerPoint, OneDrive, Outlook, and Teams, among others.

Included Applications

Access iconAccess

Access is a desktop-focused database management system (for Windows).

Bookings iconBookings

Microsoft Bookings is an online scheduling tool that allows clients to book appointments with individuals, departments, units, and organizations.

Excel iconExcel

Excel is a desktop, mobile, and web-based application that is used to create spreadsheets that feature calculation, graphing tools, pivot tables, and a macro programming language.

Forms iconForms

Forms is an online service to create quizzes and surveys.

OneDrive iconOneDrive

OneDrive is an online storage service that allows you to upload, backup, create, view, edit, and share files with a 1 TB storage limit.

OneNote iconOneNote

OneNote is a desktop, mobile, and web-based free-form, collaborative note-taking application that can capture handwritten text, drawings, screen clippings, and audio commentaries.

Outlook iconOutlook

Outlook is a desktop, mobile, and web-based email and calendaring application to access @ithaca.edu email accounts.

Planner iconPlanner

Planner is a desktop, mobile, and web-based planning application that allows you and your group to create a plan, organize tasks by topics, and assign tasks to individuals. Each plan has its own board, where you can organize tasks into buckets. You can categorize tasks based on their status, to whom they are assigned to, or by flagged status from Outlook. You must have a Team/Microsoft 365 Group in place to use Planner.

Power Automate iconPower Automate

Power Automate, formerly Flow, is an online service that is used to automate tasks by integrating applications together.

PowerPoint iconPowerPoint

PowerPoint is a desktop, mobile, and web-based presentation creation application.

Project iconProject

Microsoft Project is a cloud-based work and project management application. IC supports Project for the web, a web-based service released in 2020.

Publisher iconPublisher

Publisher is a desktop publication-focused application (for Windows) often used to create calendars, labels, newsletters, and marketing materials.

SharePoint iconSharePoint

SharePoint is a collaborative platform that integrates with Microsoft Office 365. It is primarily used to serve as an internal, secure document management and storage system, to create and manage lists, and to share internal communications and events.

Stream iconStream

Microsoft Stream is a secure video service where people can upload, view, organize, and share videos within the Ithaca College organization. Stream is integrated with Microsoft Teams, a communication and collaboration hub. When recording meetings in Teams, either in a group chat or a team, the recording will automatically save to Stream and become available within Teams for all meeting participants.

Sway iconSway

Sway is an online service to create interactive presentations.

Teams iconTeams

Teams is a desktop, mobile, and web-based communication and collaboration platform for Office 365 that brings everything together into a shared workspace where you can chat, meet, share files, and work with business applications. Teams offers group chat, online meeting and web conferencing, audio and video calling, collaboration with built-in Office 365 applications, and OneDrive access.

To Do iconTo Do

To Do is a desktop and web-based task management application that is tied into Planner, Outlook, and Teams.

Visio iconVisio

Visio is a desktop, mobile, and web-based diagramming and vector graphics application.

Word iconWord

Word is a desktop, mobile, and web-based word processing application.

Accessing Microsoft 365

You can access your Microsoft 365 applications and services in several different methods:

  1. Through the applications on your Windows or macOS desktop device. Some applications, such as Access and Publisher, are only available for Windows devices.
  2. Through the applications on your iOS, iPadOS, or Android device. Some applications are not available for mobile devices.
  3. In a web browser, visit https://apps.ithaca.edu and click Microsoft 365 Portal or the available Microsoft 365 applications at the top of the page. Some desktop or mobile applications do not have web browser equivalents.

Confirming Version

To confirm what version of Microsoft 365 you have: 

For Windows

  1. Open any Office application, such as Word.
  2. In the top menu, click File and then click Account.
  3. Under Product Information, it should display Microsoft 365 Apps for enterprise and Belongs to: This device
  4. Under About Word, it should display Monthly Enterprise Channel
     

For macOS

  1. Open any Office application, such as Word.
  2. In the top menu, click Word and then click About Word.
  3. In the dialog box that opens, the license type should display Microsoft 365 Subscription with a Version 16.17 or higher.

Limitations

All students, faculty, and staff can install Microsoft 365 on multiple devices. The limit is up to 5 installations on computers (e.g., Windows, macOS) and 5 installations on tablets and phones (e.g., iOS, iPadOS, Android). Microsoft 365 includes Word, Excel, PowerPoint, OneDrive, Outlook, and Teams desktop applications.

Home Use Program

Through the Microsoft Home Use Program, eligible current faculty and staff can save 30% on Microsoft 365 home and personal subscriptions. Ithaca College does not provide support for the Home Use Program. Visit the Microsoft Home Use Program website to check our eligibility and get started.

Troubleshooting

Update

We will ask to troubleshoot if Microsoft 365 applications still do not load. As the first step, ensure that your operating system is current.

To check the Windows version and potentially update it:

  1. Click the  Start button.
  2. Click  Settings.
  3. Click Update & Security.
  4. Click Windows Update.
  5. Click the Check for Updates button.

To check the macOS version and potentially update it:

  1. Click the  Apple Menu located in the upper left-hand corner of the screen.
  2. Click System Preferences.
  3. Click Software Update.

Close Microsoft 365 Applications

If you are having issues loading any Microsoft 365 application, close all Microsoft 365 applications on your device and wait for about 10 to 15 minutes, ensuring any updates are processed without interference. Do not allow the computer to go into hibernation or sleep modes, and do not close the laptop lid.

Manually Update Microsoft 365

If Microsoft 365 still does not load after the Windows and macOS devices are updated to the current versions, you can install Microsoft 365 manually.

To manually install Microsoft 365 for Windows:

  1. Click the  Start button.
  2. In the search box, type Company Portal and open the application.
  3. If prompted, select Primary Device / Shared Device.
  4. Within the Company Portal, click the Microsoft 365 Apps button.

To manually install Microsoft 365 for macOS:

  1. In the macOS menu bar, click Go and then click Applications or click Self Service through the Launchpad application.
  2. Open the Self Service application.
  3. Sign in with your username and password.
  4. Click Install Microsoft 365.
  5. On the following prompt, click Install Office.
  6. Follow on-screen prompts to install Microsoft 365.
  7. After the installation process finishes, click Close.
  8. After the installation process is finished, restart the computer.

Further Assistance

If these steps do not work, reach out to the IT Service Desk with your device name.

To obtain the device name for Windows:

  1. Click the  Start button.
  2. In the search box, type Computer and open the application.
  3. Right-click on This PC within the search results and click Properties.
  4. Under Computer name, domain, and workgroup settings, you will find the computer name listed.

To obtain the device name for macOS:

  1. Click the  Apple Menu located in the upper left-hand corner of the screen.
  2. Click System Preferences.
  3. Click Sharing.
  4. The computer name should be located at the top of the Sharing window.

Further Reading

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Details

Article ID: 636
Created
Tue 10/15/19 1:55 PM
Modified
Wed 5/22/24 12:06 PM

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