Company Portal provides Windows users at Ithaca College with a centralized location to install college-approved applications, run diagnostic tests, and resolve common technical issues with IT support.
Audience
This article is intended for staff, faculty, and students who are using Ithaca College-managed Microsoft Windows computers to install additional software applications.
Platform
Microsoft Windows 10 and Windows 11
Prerequisites
- Ithaca College-managed Windows computer
- Active Campus account
- Internet connection
Instructions
Off-Campus Users: Application installation times depend on your internet connection speed. Downloads may take longer than on campus.
Launch Company Portal
- Click the Start Menu.
- Type Company Portal in the search box or scroll to the C section.
- Click Company Portal to launch the application.
- If prompted, complete the Duo MFA authentication.
Browse Available Applications
- Wait for Company Portal to load completely.
- Click Apps in the left sidebar menu to view available applications.
- Browse applications by category or use the search bar to find specific software.
Install an Application
- Click the desired application icon to open its information page.
- Review the application description and requirements.
- Click the Install button to begin installation.
- Wait for the installation to complete. Progress will be displayed on screen.
Verify Installation
- Look for a blue checkmark at the top of the information screen indicating successful installation.
- Check the Start Menu for the newly installed application.
- Look for a desktop shortcut if the application creates one.
Troubleshooting
Installation Fails
- Verify you have a stable internet connection
- Ensure you have sufficient disk space (at least 5GB free; some applications will require more, but state that in the App Details area)
- Restart your computer and try again
- Contact the Service Desk if the issue persists
Application Not Listed
- Some applications require special permissions or licenses
- Submit a software request through the Service Desk
- Department-specific software may need approval from your supervisor
Duo Authentication Issues
- Ensure your Duo device is registered and accessible
- Try using backup codes if your primary device is unavailable
- Visit Duo Two-Factor Authentication for setup help
Additional Resources
Getting Help
For assistance with Company Portal, please reach out to the Ithaca College Service Desk.