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Learn how to sync an Ithaca College Windows device with Microsoft Intune to activate Endpoint Privilege Management (EPM) policies. This article covers syncing via Windows Settings and the Company Portal application, including completing DUO multi-factor authentication.

This article explains how to unblock executable files and other downloads that Windows 11 has blocked for security reasons. Faculty and staff can use File Properties to remove the security block and install trusted software.

How to use the Company Portal app for Microsoft Windows to install additional software.

Dell Command Update is required software for Faculty and Staff Dell computers that automatically maintains system drivers and firmware through pre-configured IT policies. This article explains how to install DCU from the Company Portal, manage update installations, and troubleshoot common issues.

Instructions on AutoPilot setup of Windows computers. This method will not work if the computer is not enrolled in AutoPilot. All new Tech Renewal computers, the start of Fall 2025 Tech Renewal computers will be enrolled in AutoPilot.

How to install Toshiba printers for Faculty and Staff on IC IC-assigned Windows and macOS computer with the Print Deploy Client

Windows Hello for Business is an authentication technology that allows users to sign in to their Windows devices using biometric data, or a PIN, instead of a traditional password. It provides enhanced security through phish-resistant two-factor authentication, and built-in brute force protection.

This article explains how to access and use Guest accounts on designated public computers at Ithaca College, including the Library and Esports room. It covers login procedures, important data storage limitations, available features, current Guest-enabled locations, and provides troubleshooting tips for visitors and community members without IC credentials who need temporary computer access.

Windows Defender Offline is a powerful anti-virus tool built into Windows 10. It detects and removes malware that can hide from conventional anti-virus software. This guide describes how to scan your computer with Windows Defender Offline.

Ithaca College IT provides an anti-virus/anti-malware program from Microsoft for all college-owned Windows and macOS computers. For Windows, the program is called either Windows Defender or Windows Security. macOS will use Microsoft Defender. This guide describes how to scan your computer using this software to search for malicious programs.

The Active Directory file server that hosts home and shared folders is called Mentor. This article offers instructions for accessing home and shared folders the Active Directory file server from a computer running Windows on the campus network.