How To: Printing at IC

Ithaca College provides comprehensive printing services for students, faculty, staff, and affiliates across campus. This guide provides an overview of printing services, costs, locations, and common troubleshooting tips.

Audience

This article is intended for students, faculty, staff, and affiliates who need to print documents on campus.

Platform

Microsoft Windows, Apple macOS, Apple iOS, Google Android, Google ChromeOS

Contents

• Print Services Overview
• Printing Methods
• Costs and Allowances
• Releasing Print Jobs
• Troubleshooting Common Issues
• Printer Locations
• Getting Help

Print Services Overview

IC Print Services uses Toshiba multifunction printers (MFPs) with PaperCut print management software. Key features include:

• Secure Release Printing - Print jobs are held securely until you authenticate at any printer
• Mobile Printing - Print from phones, tablets, and personal laptops
• Web Printing - Upload documents from anywhere with internet access
• Color and Black & White Options - Over 90% of campus printers support color
• 72-Hour Job Retention - Print jobs remain in the queue for up to 3 days
• Bypass Tray - Print on special paper types and sizes

Printing Methods

Choose the printing method that best suits your device and needs:

Campus-Owned Computers

Faculty and staff with IC-issued computers typically have printers pre-installed. To add printers or troubleshoot installations:

• How To: Install Printers on Campus Computers

Personal Devices

Costs and Allowances

Faculty and Staff

No charges apply for printing to campus printers when using your IC credentials.

Students

Students receive a print allowance each semester. Current rates:

• Black & White: $0.10 per page
• Color: $0.25 per page

Managing Your Print Allowance

• Fall semester allowances automatically roll over to the Spring semester
• Unused allowances expire at the end of the Spring/Summer semesters
• Check your balance and transaction history at webprint.ithaca.edu
• Your remaining balance also displays when you log into any Toshiba printer

Adding Funds

Need more printing funds? Add money to your ID Express account:

• Online: get.cbord.com/ithacacollege
• GET Machines: Located in the Library and Campus Center
• Departments: Can add funds through Student Financial Services (requires student name and ID number)

Refund Policy

To request a refund:

1. Submit a support ticket within 3 business days of the issue
2. Include: Date/time of print job, printer location, and description of the malfunction
3. Refunds are processed to your print allowance (not ID Express) within 3 business days

Releasing Print Jobs

All print jobs must be released at a Toshiba printer. You have two authentication options:

Option 1: IC ID Card (Fastest)

1. Tap your IC ID card on the card reader icon
2. Select Print Release on the center left
3. Check the print job(s) you want to release
4. Select Print in the bottom left

Option 2: Username and Password

1. Touch the printer screen to wake it up
2. Enter your IC username (without @ithaca.edu)
3. Enter your IC password
4. Select Print Release and follow the same steps as above

Troubleshooting Common Issues

Print Jobs Not Appearing

• Check network connection: Ensure you're on "IthacaCollege" network or connected via VPN
• Verify credentials: Make sure you're logged in with the same account used to send the print job
• Wait a moment: Jobs may take 1-2 minutes to appear in the queue
• Check job expiration: Print jobs expire after 72 hours
• Correct printer selected: Ensure you sent to ToshibaBW or ToshibaColor, not a specific printer

Authentication Issues

• ID card not working: Try manual login or register your card Article - How To: Register your IC ID...
• Password rejected: Use only your username (no @ithaca.edu) and current IC password
• Account locked: Contact the Service Desk if you've exceeded login attempts

Print Quality Issues

• Faded prints: Report low toner to the monitor listed in the printer locations guide
• Paper jams: Follow on-screen instructions or contact the printer monitor
• Wrong paper size: Check your document's page setup before printing
• Need professional printing? For high-quality or specialty printing needs, explore IC's professional print services

Special Printing Needs

Printing on Special Paper (Bypass Tray)

To print on your own paper or special media:

1. Load your paper into the bypass tray (usually on the side of the printer)
2. Send your print job as normal
3. The printer will automatically use the bypass tray for your job
4. Remove any remaining special paper after printing

Double-Sided Printing

Double-sided (duplex) printing is enabled by default to save paper. To print single-sided:

• Mobility Print users: Change settings in the print dialog under "Layout" or "Finishing"
• WebPrint users: Double-sided only - consider using Mobility Print for more options

Printer Locations

Toshiba printers are located throughout the campus in academic buildings, residence halls, and common areas. For a complete list of printer locations, monitors, and capabilities:

• Complete Campus Printer Locations Guide

Quick Reference - Major Locations with Public Access:

• Gannett Center (Library) - Multiple printers on all floors
• Campus Center - Info Desk and Room 339
• Residence Hall Lounges - East Tower, West Tower, Circles
• Academic Buildings - Most have public printers in lobbies or computer labs

Getting Help

For assistance with Print Services, please reach out to the Ithaca College Service Desk.

• Location: 104 Job Hall
• Live Chat: Remote Support Portal
• Email: servicedesk@ithaca.edu
• Current Hours: Contact Us | Ithaca College