Syncing an Ithaca College Windows computer with Intune ensures the device receives the latest software policies and permissions assigned to the signed-in account. This process requires completing a sign-in with DUO multi-factor authentication (MFA) so that features like Endpoint Privilege Management (EPM) can activate. EPM allows specific applications that require elevated permissions to run without needing a separate administrator account.
Audience
This article is intended for Faculty, Staff, and Students who have been directed by IT staff to sync an Ithaca College Windows device with Intune.
Platform
Microsoft Windows 10 / Microsoft Windows 11
Contents
Prerequisites
- The Windows device must already be enrolled in Intune with an Ithaca College account
- A DUO multi-factor authentication method must be available (e.g., phone, hardware token)
Method 1: Sync via Windows Settings
- Click the Start menu and select Settings (gear icon).
- Select Accounts from the left-hand menu.
- Select Access work or school.
- Click on the Ithaca College account connection to expand it, then click Info.
- Scroll to the bottom of the Device sync status page and click Sync.
- A Microsoft Sign-in window appears, displaying the account name and Ithaca College email address. Select the account.
- Complete the DUO MFA prompt to finish the sync.
Once the sync completes and DUO authentication is successful, Endpoint Privilege Management policies will be applied to the device. This may take a few minutes.
Method 2: Sync via Company Portal
- Open the Company Portal application from the Windows Start Menu.
- Open the Start Menu in the search field, enter Company Portal
- Select Settings from the bottom-left corner of the Company Portal window.
- Click Sync to begin the device sync.
- A Microsoft Sign-in window appears, displaying the account name and Ithaca College email address. Select the account.
- Complete the DUO MFA prompt to finish the sync.
Once the sync completes and DUO authentication is successful, Endpoint Privilege Management policies will be applied to the device. This may take a few minutes.
Troubleshooting
Sync Button is Grayed Out
If the Sync button is grayed out, a sync may already be in progress. Wait a few minutes and try again.
DUO Prompt Does Not Appear
If a DUO authentication prompt does not appear, verify that the DUO device is set up and active. Contact the Service Desk for assistance with DUO enrollment.
EPM Permissions Not Working After Sync
EPM policies may take several minutes to apply after a successful sync. Restart the application that requires elevated permissions. If permissions still do not work after 15 minutes, contact the Service Desk.
Getting Help
For assistance with Intune device sync or Endpoint Privilege Management, please contact the Ithaca College Service Desk.