Request an Application(s)/ License Assistance

Who is the Audience for this Service?

This service is intended for guardians of Ithaca College devices. (Students, Faculty, Staff, and Affiliates)

What is this Service?

This service will generally assist with many software (application/ web based) tools that you may use. The Ithaca College IT department assists with many different applications such as, zoom, teams, adobe, 

Here are a few questions to help you select each of the options on the right. The number question corresponds with the button order. 

  1. Do you need Assistance with any Microsoft application, zoom or adobe ?
  2. Do you need help combine/ make an add in for canvas, Microsoft 365 applications, zoom or any other application?
  3. Do you want some AI tools to assist you with
  4. Do you want help with applications meant to improve your teaching ability or assist your students with learning applications?
    1. iClicker
    2. Kaltura
    3. Padlet
    4. Respondus Lockdown Browser?
    5. etc.​​​​​​
  5. Do you need help with a form/survey application? (i.e Formstack, microsoft forms, qualtrics, etc.)
  6. If none of the above helps select this option.

 

 
Request Application Assistance Request Application Integration Request Microsoft CoPilot License Request Help with Learning Applications Request Form/Survey Software Assistance Request General Software Help

Service Offerings (6)

Request Application Assistance
This service is to request asssitance with Adobe applications, Microsoft products (teams, bookings, sharepoint), Zoom, and other applications.
Application Integration
This is to request the integration of a third-party application with various platforms, including but not limited to Canvas, Microsoft Office, Microsoft Teams, and Zoom.
Request Microsoft Copilot License
Use this service offering to request Microsoft 365 Copilot license(s) be added to an IC account.
Cosultation for learning Applications
Request assistance related to teaching and learning tools, such as VoiceThread, Padlet, Perusall, iClicker, Respondus LDB, Kaltura, etc.
Form/ Survey Software Assistance
This service facilitates requests for creating or modifying web forms, or asking for troubleshooting with form and survey applications.
Software Assistance
This service is for software-related assistance, for the following offerings: Microsoft application support, Adobe support, Zoom support, and more