Who is the Audience for this Service?
This service is intended for Faculty users of Ithaca College.
What is this Service?
Use this form to request troubleshooting or assistance with any teaching and learning tools supported by Ithaca College. Whether you're looking for teaching solutions and integrating applications into your course(s), encountering technical issues, or need help setting up and getting started using a tool, our team is ready to provide guidance and solutions. Please provide details about the issue you're experiencing so we can assist you effectively.
For assistance with Canvas, please visit the Canvas Service Request form.
Supported Tools
- iClicker for student engagement
- Get Marked for conversion of paper exams to digital (only available through June 2025)
- Kaltura for media files and video quizzing
- LinkedIn Learning for Open Education Resources
- Nvivo for qualitative data analysis
- Padlet for student engagement and projects
- Perusall for social annotation
- Respondus LockDown Browser for secure online testing
- Scantron for optical scanning of bubble sheets
- SPSS for quantitative data analysis
- VoiceThread for student engagement and projects
- Watermark assessment tools for accreditation
For help with Microsoft Office tools, Adobe programs, and Zoom, please contact the Business Productivity team.
For help with Smart Evals (course evaluations), please contact the Office of the Provost.