Who is the Audience for this Service?
This service is intended for all active users of Ithaca College systems. (Students, Faculty, Staff, and Affiliates)
What is this Service?
This service is for consultations, for the following offerings:
- Request AI (Artificial Intelligence) Consultation: This service can be used to ask a question about available AI tools, request a training session, or schedule a consultation with our student team of trained AI Exploration Guides.
- Request Service Desk Consultation: This service can be used to request help for a personal device that is not owned by Ithaca College, with the following restrictions:
There is a 15-minute constraint on troubleshooting for personal devices.
- No physical repairs to personal devices will be made. Personal device repair is a large liability for the college.
- Please contact local repair places, such as Best Buy or Asurion, if you know this is a hardware issue.
- Best Buy is Apple-certified
- The Service Desk will assist to the best of their ability, but service will be limited.
- The student employees at the Service Desk have varying levels of knowledge regarding various personal devices and you may not receive the same level of service every time.
- Any information provided should be treated as consultation and not a definitive solution.
- Request Drupal Consultation: Use this offering to request training or assistance with Drupal, Ithaca College's website editor.
- Request Process Innovation Assistance: Partnering with individuals and departments to streamline operations, enhance collaboration, and unlock the full potential of our technology ecosystem. We combine process analysis, project management, and product expertise to identify pain points, optimize processes, and implement tools that improve how work gets done. Our services include:
- Process Discovery & Optimization: Collaborative sessions to map and improve current workflows.
- Forms & Workflows: Creation, optimization, and automation of digital forms and workflows
- Project Management Support: Leadership and collaboration to plan and implement technology-driven solutions.
- Collaboration & Productivity Tools: Guidance on scheduling, communication, document sharing, and team coordination platforms.
- Technology Recommendations & Implementation: Aligning the right tools to support improved processes, including:
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- Microsoft 365: Teams, OneDrive, SharePoint, Outlook, OneNote, Bookings, Loop, Forms, Power Automate, To Do, Planner, Project, Lists, Visio, Copilot
- Formstack: Forms, Workflows
- TeamDynamix: Ticketing, Asset Management, Project & Portfolio Management, Workflows, iPaaS
- Slate: Forms, Workflows
- Artificial Intelligence (AI): Microsoft Copilot, Microsoft 365 Copilot, and Zoom AI Companion