 Computers, Labs, Devices and Hardware Articles

Explains what BitLocker is, how to check whether a college-owned Windows computer is encrypted, and how faculty and staff can get their own 48-digit BitLocker recovery key from their IC account using a phone or another computer. Includes what to do when self-service does not work.

This article explains how to repair the Cirrus Audio Driver on Dell Pro Plus 13 and Dell Pro Plus 14 laptops using Company Portal. It is intended for students, faculty, and staff experiencing audio issues or no audio device recognition on supported Dell models.

Setup a Dell laptop connected to a DisplayLink dock with external displays, mouse, keyboard and other external devices.

Learn how to sync an Ithaca College Windows device with Microsoft Intune to activate Endpoint Privilege Management (EPM) policies. This article covers syncing via Windows Settings and the Company Portal application, including completing DUO multi-factor authentication.

This article explains how to unblock executable files and other downloads that Windows 11 has blocked for security reasons. Faculty and staff can use File Properties to remove the security block and install trusted software.

Instructions on AutoPilot setup of Windows computers. This method will not work if the computer is not enrolled in AutoPilot. All new Tech Renewal computers, the start of Fall 2025 Tech Renewal computers will be enrolled in AutoPilot.