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- Knowledge Base
- Information Technology
- Telephones and Voice Mail Articles
- Microsoft Teams Phone
This article explains how to use Microsoft Teams Calling to make and receive phone calls using your Ithaca College work phone number. It covers calling features, equipment needs, voicemail, privacy considerations, and common configuration options.
- Knowledge Base
- Information Technology
- Accounts, Passwords, and Authentication Articles
Understand Jamf Connect for macOS login authentication and password sync
- Knowledge Base
- Information Technology
- Operating Systems and Desktop/Web Applications
- Apple macOS
Using the Self Service app to install applications, run tools and fixes and access other IT provided resources for your Mac computer.
- Knowledge Base
- Information Technology
- Operating Systems and Desktop/Web Applications
- Apple macOS
How to wipe a Mac and reinstall the OS.
- Knowledge Base
- Information Technology
- Printing Articles
This article provides instructions for students to set up and use PaperCut Mobility Print on their personal devices (BYOD) for campus printing. It covers the setup process for various operating systems, available printer queues (ToshibaBW and ToshibaColor), and basic troubleshooting steps for common issues.
- Knowledge Base
- Information Technology
- Printing Articles
Learn how to use PaperCut WebPrint to upload and print documents from anywhere with internet access. This guide covers accessing the web portal, supported file formats (Microsoft Office, PDF, and image files), the complete upload process, including printer queue selection, and releasing print jobs at campus multifunction printers using your IC credentials or ID card.
- Knowledge Base
- Information Technology
- Telephones and Voice Mail Articles
- Microsoft Teams Phone
- Knowledge Base
- Information Technology
- Accounts, Passwords, and Authentication Articles
This article provides guidance for Ithaca College students preparing to graduate or separate from the institution. It explains how long access continues for key systems and outlines steps students should take to prevent data loss.
- Knowledge Base
- Information Technology
- Printing Articles
This article provides essential information for designated Printer Monitors at Ithaca College who are responsible for maintaining Toshiba printers on campus. It covers the centralized cost structure for printer supplies, ordering procedures for paper and toner through the warehouse, and step-by-step instructions with video links for replacing paper, staples, and toner in various Toshiba printer models.
- Knowledge Base
- Information Technology
- Operating Systems and Desktop/Web Applications
- Microsoft 365
Shifts in Microsoft Teams is a schedule management tool that helps you create, update, and manage schedules for your team.
- Knowledge Base
- Information Technology
- Network, Internet and Wi-Fi Articles
- Knowledge Base
- Information Technology
- Printing Articles
This article is to contains information about the printers on campus, such as, Location, The type (color printer or Black and White), what functionalities a printer has (stapling, color printing, etc.) and who is in charge of the printer
- Knowledge Base
- Information Technology
- Operating Systems and Desktop/Web Applications
- Microsoft 365
Microsoft 365 is a suite of productivity and collaboration applications and services that includes always up-to-date versions of Word, Excel, PowerPoint, OneDrive, Outlook, and Teams, among others.
- Knowledge Base
- Information Technology
- Printing Articles
Comprehensive information regarding printing on campus. Topics include print costs and allowances, printer locations, methods of printing (Mobility Print and WebPrint), printer features, and how to get assistance.
- Knowledge Base
- Information Technology
- Network, Internet and Wi-Fi Articles
Ithaca College provides wireless (Wi-Fi) network coverage to all academic and administrative buildings, all residence halls and many other locations on campus for students, faculty, staff, sponsored affiliates, and guests.