PaperCut WebPrint lets you upload and print documents from any device with a web browser. You upload files through the web portal, then release your print jobs at any campus multifunction printer (MFP) using your IC credentials.
Audience
This article is intended for students, faculty, staff, alumni, retirees, affiliates, visitors, and public users who need to print documents on campus.
Platform
PaperCut WebPrint (any web browser)
Contents
Accessing PaperCut WebPrint
WebPrint works from any device with a web browser, which makes it useful for personal computers, Chromebooks, and mobile devices.
- Go to webprint.ithaca.edu in your web browser
- Enter your IC username (without @ithaca.edu)
- Click Login to open the WebPrint portal
Supported File Formats
WebPrint accepts only the following file types:
Microsoft Office Files
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
Other Document Types
- PDF
- Picture files: bmp, dib, gif, jfif, jif, jpe, jpeg, jpg, png, tif, tiff
Unsupported file types are rejected during upload. Convert your file to one of the supported formats before uploading.
Uploading Documents
Once logged in, upload documents for printing:
- Select Upload Jobs from the main dashboard
- Click Submit a Job
- Select the printer queue (Black and White or Color), then select Print Options and Account Selection
- Choose the number of copies (1-25 maximum), then click Upload Documents
- Click Upload from Computer (or drag and drop your file), then click Upload & Complete at the bottom of the page. Your job is added to the print release queue for the Toshiba MFPs
Documents print using default settings and standard page size. For custom print settings, adjust your document formatting before uploading, or print from an IC computer or Mobility Print instead.
Releasing Print Jobs on Campus
After uploading, release your documents at a campus printer using your IC credentials.
Quick Release with IC ID Card
If you have registered your IC ID card with PaperCut, you can quickly access your print jobs:
- Locate any multifunction printer (MFP) on campus
- Tap your IC ID card on the card reader to log in
- Select the print jobs you want to release
- Click Print to start printing
To set up IC ID card access, see Registering Your IC ID Card with PaperCut.
Your print jobs remain in the queue for 72 hours before being automatically deleted.
For MFP locations across campus, see Toshiba Printers around campus.
Common Issues and Solutions
File Upload Problems
Issue: "File type not supported" error
Solution: Verify your file is in one of the supported formats above. Convert unsupported files to PDF or a Microsoft Office format.
Issue: Upload fails or times out
Solution: Check your internet connection and try uploading smaller files, or fewer files at once.
Login Issues
Issue: Cannot log in to WebPrint
Solution: Use only your IC username (without @ithaca.edu). If problems persist, clear your browser cache or try a different browser.
Print Release Problems
Issue: Print jobs not appearing at the MFP
Solution: Verify you are using the correct IC credentials. Print jobs may take a few minutes to appear after upload.
Issue: Cannot find print jobs
Solution: Check that your jobs have not expired (72-hour limit) and that you are logged in with the same account used to upload.
Related Resources
Getting Help
For assistance with PaperCut WebPrint, please reach out to the Ithaca College Service Desk.