Request Software/License Assistance

adobe license application add-license add-application Microsoft Microsoft-Applications Microsoft-teams Microsoft-Sharepoint Microsoft-Bookings Microsoft-booking Teams Bookings team booking

Who is the Audience for this Service?

This service is intended for guardians of Ithaca College devices. (Students, Faculty, Staff, and Affiliates)

What is this Service?

This service is to request assistance with any software problem, including the following options:

General Software Support. Use this service offering for the following options:
- Software How-To and Troubleshooting. Use this option to request help with IT-supported software, including but not limited to: learning applications like Canvas, productivity applications like Microsoft 365, or other software.
- Request an Application or License¹. Use this option to request an application or license for an application¹ like Formstack, Mentimeter, or ChatGPT.
  This should generally only be used by faculty and staff. bookings bookings bookings bookings bookings bookings bookings
- Integrate a Third-Party² Application. Use this option to request integration³ of a non-IC supported app into an IC application.
  This should generally only be used by faculty and staff.
Learning Application Support. Use this link if you are a faculty member looking to get assistance with learning applications, such as Canvas, Respondus Lockdown Browser, and more.

Glossary

License for an application
- A license allows a specific user, or specific device, to use a specific application. Licenses are often for paid applications that cannot be accessed for free.
Third-party
- In this situation, an application that is outside the Ithaca College group of supported apps. IC is the first party and an app in the supported group is the second party. If we were to try to integrate Grammarly into Microsoft Word, Grammarly would be the third party.
Integration
- Adding the functionality of one software or application to another.

Enterprise Applications

General Software Support Learning Application Support

Service Offerings (2)

Request General Software Assistance

This service offering is used to request assistance with applications such as Adobe Products, Microsoft Applications (Teams, Booking, Sharepoint), Zoom and other applications and assistance with getting licenses (permissions) for different applications

Request for a Faculty Learning Application

Request assistance related to teaching and learning tools, such as VoiceThread, Padlet, Perusall, iClicker, Respondus LDB, Kaltura, etc.

Application	Name/Description	Application	Name/Description
	Adobe Creative Cloud (Faculty & Staff) Device Compatibility: Any Device (Personal and/or College Owned) Users: Faculty & Staff Only Distributed or By Request: Distributed		Adobe Creative Cloud (Students) Device Compatibility: College Devices Owned Only Users: Students Distributed or By Request: Distributed
	Adobe Sign Device Compatibility: College Owned Devices Only Users: Faculty & Staff Only Distributed or By Request: Distributed		Canva (Faculty & Staff) Device Compatibility: Any Device (Personal and/or College Owned) Users: Faculty & Staff Only Distributed or By Request: By Request Department Funded
	Canva (Students) Device Compatibility: Any Device (Personal and/or College Owned) Users: Students Distributed or By Request: By Request		DUO Security Device Compatibility: Any Device (Personal and/or College Owned) Users: Everyone Distributed or By Request: Distributed
	EAB Device Compatibility: Any Device (Personal and/or College Owned) Users: Everyone Distributed or By Request: By Request		EDUCAUSE Device Compatibility: Any Device (Personal and/or College Owned) Users: Everyone Distributed or By Request: By Request
	Ellucian Device Compatibility: Any Device (Personal and/or College Owned) Users: Students (Can be accessed by Faculty or Staff but more for business related items) Distributed or By Request: Both		Formstack Device Compatibility: Any Device (Personal and/or College Owned) Users: Faculty & Staff Distributed or By Request: By Request
	IBM SPSS Device Compatibility: College Owned Only Users: Faculty Only Distributed or By Request: By Request		iClicker Device Compatibility: Any Device (Personal and/or College Owned) Users: Everyone Distributed or By Request: Both
	Instructure - Canvas Renewal Device Compatibility: Any Device (Personal and/or College Owned) Users: Everyone Distributed or By Request: By Request		Kahoot Device Compatibility: Any Device (Personal and/or College Owned) Users: Faculty & Staff Only Distributed or By Request: By Request Department Funded
	Kaltura Device Compatibility: Any Device (Personal and/or College Owned) Users: Everyone Distributed or By Request: By Request		LinkedIn Device Compatibility: Any Device (Personal and/or College Owned) Users: Everyone Distributed or By Request: By Request
	25Live Device Compatibility: Any Device (Personal and/or College Owned) Users: Everyone Distributed or By Request: By Request		Lumivero - NVivo Renewal Device Compatibility: College Owned Only Users: Faculty Only Distributed or By Request: Distributed
	Mentimeter Device Compatibility: College Owned Only Users: Faculty & Staff Only Distributed or By Request: By Request Department Funded		Microsoft CoPilot Device Compatibility: College Owned Only Users: Faculty & Staff Only Distributed or By Request: By Request Department Funded
	Microsoft O365 Device Compatibility: Any Device (Personal and/or College Owned) Users: Everyone (Affiliates, Retirees, and Alumni have a different license type) Distributed or By Request: Both		Microsoft Project Device Compatibility: Any Device (Personal and/or College Owned) Users: Faculty & Staff Only Distributed or By Request: By Request
	Microsoft Teams Premium Device Compatibility: Any Device (Personal and/or College Owned) Users: Faculty & Staff Only Distributed or By Request: By Request		Microsoft Visio Device Compatibility: Any Device (Personal and/or College Owned) Users: Faculty & Staff Only Distributed or By Request: By Request
	Optisigns Device Compatibility: Any Device (Personal and/or College Owned) Users: Faculty & Staff Only Distributed or By Request: By Request		Oracle / HR / Finance Device Compatibility: Any Device (Personal and/or College Owned) Users: Faculty & Staff Only Distributed or By Request: By Request
	Padlet Device Compatibility: College Owned Only Users: Faculty & Staff Only Distributed or By Request: By Request Department Funded		Pathify Device Compatibility: Any Device (Personal and/or College Owned) Users: Students Only Distributed or By Request: By Request
	Qualtrics Device Compatibility: College Owned Only Users: Everyone Distributed or By Request: By Request		Qualtrics (Faculty & Staff) Device Compatibility: Any Device (Personal and/or College Owned) Users: Faculty & Staff Only Distributed or By Request: By Request
	Respondus Device Compatibility: Any Device (Personal and/or College Owned) Users: Faculty & Students Only Distributed or By Request: By Request		SimpleLists Device Compatibility: Any Device (Personal and/or College Owned) Users: Everyone Distributed or By Request: By Request
	Technolutions - Slate Device Compatibility: Any Device (Personal and/or College Owned) Users: Students Only Distributed or By Request: By Request		Zoom Device Compatibility: Any Device (Personal and/or College Owned) Users: Everyone Distributed or By Request: Both