Request Ithaca Email and Account Assistance

Who is the Audience for this Service?

This service is intended for Students, Faculty, and Staff of Ithaca College systems.

What is this Service?

This service is for email and calendar related issues/ problems, for these offerings

  • Outlook Calendar Room Request: This is to request support for an Outlook Calendar resource which is typically used to manage department meeting rooms and can be scheduled using Outlook Calendar.

  • Shared Mailbox and Calendar (Department): Departments often have shared mailboxes to direct e-mail messages to their department rather than an individual and to access a shared calendar

  • Student Organization Shared Mailbox and Calendar Account: This is to request support for student organization shared mailbox and calendar accounts, which allow email messages to be directed to a student organization rather than to an individual.

  • Mass E-mail Application (Mailing App): A web-based tool for sending email messages to a large list of Ithaca College recipients.

  • Login Assistance: This service is for account related access. Including but not limited to: SSPR (Self Service Password Reset), DUO (Multi-factor Authentication1) and more.

  • Email Account Help Request: This service for for general assistance with your ithaca email and calendar help requests but should only be used when none of the above assist you with this. 

Glossary

  1. Multi-factor authentication
    • When you sign into the account, you need more than just the username and password. You need a second verification method - what we call a second "factor" - to prove who you are.
      For IC, your username and password are the first factor, and DUO is the second factor.
 
Outlook Calendar Room Request Shared Mailbox and Calendar (Department) Student Organization Shared Mailbox and Calendar Account Mass E-mail Application (Mailing App) Login Assistance Email Account Help Request

Service Offerings (6)

Outlook Calendar Room Request
This is to request support for an Outlook Calendar resource which is typically used to manage department meeting rooms and can be scheduled using Outlook Calendar.
Shared Mailbox and Calendar (Department)
This is to request support for department shared mailbox and calendar accounts, which allow email messages to be directed to a department rather than to an individual.
Student Organization Shared Mailbox and Calendar Account
This is to request support for student organization shared mailbox and calendar accounts, which allow email messages to be directed to a student organization rather than to an individual.
Mass E-mail Application Request (Mail App)
A web-based tool for sending email messages to a large list of Ithaca College recipients.
Login Assistance
This service is to assist you with signing into your account. If there is a problem with DUO, SSPR and more.
Email Account Help Request
This service for for general assistance with your Ithaca email and calendar help requests but should only be used when other offerings don't match the issue that you have