If you can't find a specific service (services by category or A-Z listing), these links are the more common services that are requested and the links below will bring you the the page to allow us to assist you best:
Login Assistance
This service is for account related access. Including but not limited to: SSPR (Self Service Password Reset), DUO (Multi-factor Authentication) and more.
Computers, Devices and Hardware
This service is for loaning devices from Information Technology, including but not limited to: faculty or staff loans, short-term or long-term student loans, extending a student loan, and links to other loan places.
Computer and Web Applications
This service is for requesting applications for campus owned devices.
Email and Calendar
This service is for a wide variety of Ithaca email related issues including but not limited to Outlook Calendar room requests, Personal Ithaca email help, department email help and more.
Network, Internet or Wi-Fi
This service is to request help with network, Internet and Wi-Fi (other than Apogee ResNet)
Printing
This service is for printing help, including by not limited to: adding or removing a printer from a campus computer, how-tos, and printer moves.
Security
This service is to request help with a technology-related security issue.
Telephones and Voicemail
This service is for telephone and voice mail assistance, including but not limited to: requesting a voice mail account, changes to telephones or voice mails, voice mail forwarding, and more
Something else
Unsure/ Can't find your issue? You can submit a general help ticket here but it would be best to try and find your issue from our catalog so that we can resolve your issue quickly.
Follow the steps below to report a large-scale computer or telephone system problem affecting multiple people outside of normal business hours
An IT staff member will be alerted and will follow up with as to next steps