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Login Assistance
This service is for account related access. Including but not limited to: SSPR (Self Service Password Reset), DUO (Multi-factor Authentication) and more.
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Computers, Devices and Hardware
This service is for loaning devices from Information Technology, including but not limited to: faculty or staff loans, short-term or long-term student loans, extending a student loan, and links to other loan places.
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Software/Application Troubleshooting
This service is for requesting general help or troubleshooting for an application you already have.
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Application Licensing & Access
This service is for requesting licensing or access to a new application that you do not currently have.
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Email and Calendar
This service is for a wide variety of Ithaca email related issues including but not limited to Outlook Calendar room requests, Personal Ithaca email help, department email help and more.
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Network, Internet or Wi-Fi
This service is to request help with network, Internet and Wi-Fi (other than Boldyn ResNet)
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Printing
This service is for printing help, including by not limited to: adding or removing a printer from a campus computer, how-tos, and printer moves.
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Security
This service is to request help with a technology-related security issue.
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Telephones and Voicemail
This service is for telephone and voice mail assistance, including but not limited to: requesting a voice mail account, changes to telephones or voice mails, voice mail forwarding, and more
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Something else
Unsure/ Can't find your issue? You can submit a general help ticket here but it would be best to try and find your issue from our catalog so that we can resolve your issue quickly.
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