This is a category that contains all services surrounding software, including but not limited to troubleshooting and Licensing.

Categories (1)

Administrative and Business Applications

BI, Homer, Oracle HCM and Finance, ECM, Advance, and Ithaca.edu

Services (9)

Microsoft Teams New Team Request

This service is for requesting the creation of a new team in the Microsoft Teams application.

Software/Application Troubleshooting

This service is intended for users who already have access to an application and need help resolving issues (e.g. installation problems, login errors, or software malfunction)

Software Application Licensing & Access

Use this form to request additional access or licensing for supported software applications, including third-party add-ons or integrations that extend the functionality of the tools listed (e.g., Adobe Creative Cloud, Microsoft Products, Zoom, etc.). Note: Some requests may require supervisor approval or department funding.

Storage Assistance (OneDrive, Mentor, etc.)

Utilize this service for help with Cloud (OneDrive), Hard Drive, or Network Storage (Mentor) related issues.

Ithaca.edu and Drupal Assistance

This service is to request assistance with Drupal and it's associated programs

Artificial Intelligence (AI) Assistance

This service is for artificial intelligence (AI) at Ithaca College, for the following offerings: AI Project or Tool request, AI requests for teaching and learning, general AI consultations, and more

Digital Signage Access and Help

Use this form to request a digital sign, get access to manage a sign, or for assistance with digital signage issues, such as software malfunctions, offline or damaged signs. If you are looking for information on how to use Optisigns, please visit https://ithaca.teamdynamix.com/TDClient/34/Port...

IT Consultation

This service is intended for getting a consultation for a variety of subjects, including but not limited to: personal hardware help from the Service Desk, tool and process assistance from Project and Process Innovation, Drupal assistance from Web Support, and more

Reimage Campus Computer Request

Reimaging a computer helps faculty, and staff maintain, move and update their devices. By using this service, you can ensure that your computer is running smoothly and that you have access to all the necessary software and tools you need to succeed.