Popular Services

Submit a help request to the Service Desk. For urgent requests, call the Service Desk at 607-274-1000 (4-1000 on campus).

Use this form to request additional access or licensing for supported software applications, including third-party add-ons or integrations that extend the functionality of the tools listed (e.g., Adobe Creative Cloud, Microsoft Products, Zoom, etc.). Note: Some requests may require supervisor approval or department funding.

This service is designed for Ithaca College employees to submit potential contracts with outside parties to be reviewed by the Contract Review Team (CRT).

This service is intended for users who already have access to an application and need help resolving issues (e.g. installation problems, login errors, or software malfunction)

Faculty, staff and students help with a computer, attached device (mouse, keyboard), monitor, etc.

This service is for loaning devices from Information Technology, including but not limited to: faculty or staff loans, short-term or long-term student loans, extending a student loan, and links to other loan places.

This service is for account related access. Including but not limited to: SSPR (Self Service Password Reset), DUO (Multi-factor Authentication) and more.

This service is for a wide variety of Ithaca email related issues including but not limited to Outlook Calendar room requests, Personal Ithaca email help, department email help and more.

This service is for printing help, including by not limited to: adding or removing a printer from a campus computer, requesting printing supplies, changing a printer monitor, faxing assistance, printing account/balance related changes, printer moves, and more.

Complete this form if you need to request data or a report, update personal data, manager self-service, send email to targeted campus population, need help with faculty appointment process, and more.

This service is for requesting the creation of a new team in the Microsoft Teams application.

This service is intended for getting a consultation for a variety of subjects, including but not limited to: personal hardware help from the Service Desk, tool and process assistance from Project and Process Innovation, Drupal assistance from Web Support, and more

Request assistance related to teaching and learning tools, such as VoiceThread, Padlet, Perusall, iClicker, Respondus LDB, Kaltura, etc.

Use this form to request help with student timecards, tax forms, I9's, student job descriptions, student requisitions, and more.

The benefit team is here to help you navigate your Open Enrollment process. Reach out to a member of our Benefits team using this form if you have questions or need help with your 2026 open enrollment.

Use this service to request help with security issues, including Information Security help and Door Access

This service is for all technology renewal purposes, including but not limited to: requesting new devices, renewing a current device, requesting a change in ownership or location, or returning a device to IT.

This service is for submitting a request to change an Ithaca College username, preferred name, or legal name.

This form is used to manage requisition-related changes, including adding students, un-posting requisitions, correcting errors, requesting reports, or asking general questions. Please provide as much detail as possible to help us process your request efficiently.

This is to request a new IC email list, or request support for an existing IC email list, which is used to send email messages to all list members at one time.

This service is to provided assistance/ direction for all ithaca college WiFi related questions

This service is for telephone and voice mail assistance, including but not limited to: requesting a voice mail account, changes to telephones or voice mails, voice mail forwarding, and more

Reach your Benefits Consultant directly with this request for help or consultations regarding health insurance, personal/vacation/medical time, leaves of absences, Short-Term and Long-Term Disability, retirement and more.

This service provides assistance with multiple types of TeamDynamix administration requests.

Use this service to request to modify existing reports, publish new reports, or request one-time ad hoc reports through the Registrar’s Report Center.