Popular Services
Submit a help request to the Service Desk. For urgent requests, call the Service Desk at 607-274-1000 (4-1000 on campus).
This service is intended for users who already have access to an application and need help resolving issues (e.g. installation problems, login errors, or software malfunction)
This service is for loaning devices from Information Technology, including but not limited to: faculty or staff loans, short-term or long-term student loans, extending a student loan, and links to other loan places.
This service is designed for Ithaca College employees to submit potential contracts with outside parties to be reviewed by the Contract Review Team (CRT).
Faculty, staff and students help with a computer, attached device (mouse, keyboard), monitor, etc.
This service is for a wide variety of Ithaca email related issues including but not limited to Outlook Calendar room requests, Personal Ithaca email help, department email help and more.
Use this form to request additional access or licensing to software applications, including third-party tools or integrations. Note: Some requests may require supervisor approval or department funding.
This service is for printing help, including by not limited to: adding or removing a printer from a campus computer, requesting printing supplies, changing a printer monitor, faxing assistance, printing account/balance related changes, printer moves, and more.
This service is for account related access. Including but not limited to: SSPR (Self Service Password Reset), DUO (Multi-factor Authentication) and more.
Use this form to submit a request to add or remove an affiliate account.
Use this form to request help with student timecards, tax forms, I9's, student job descriptions, student requisitions, and more.
This service is for telephone and voice mail assistance, including but not limited to: requesting a voice mail account, changes to telephones or voice mails, voice mail forwarding, and more
Use this form to request a report or data, help with HR Cloud/HCM, system trainings, etc.
Complete this form if you need to request data or a report, update personal data, manager self-service, send email to targeted campus population, need help with faculty appointment process, and more.
This is to request a new IC email list, or request support for an existing IC email list, which is used to send email messages to all list members at one time.
Utilize this service for help with Cloud (OneDrive), Hard Drive, or Network Storage (Mentor) related issues.
This service is intended for getting a consultation for a variety of subjects, including but not limited to: personal hardware help from the Service Desk, tool and process assistance from Project and Process Innovation, Drupal assistance from Web Support, and more
Use this form if you need to add a dependent to your contact record for benefits enrollment. You can also use this form to add general contacts to your record for life insurance beneficiary designation.
At IC, we are committed to working with you to inclusively represent your chosen name wherever possible: in the employee directory, in email, on forms/letters. Please know, certain government documents and reports for benefits and payroll require IC to provide your legal name. Whenever possible, we will take steps to represent your lived name. When your legal name is used in these cases, it will only be shared in cases in which IC is required by law to provide it.
This service is for submitting a request to change an Ithaca College username, preferred name, or legal name.
This service is to provided assistance/ direction for all ithaca college WiFi related questions
This service is used to request work from the Audio Visual group.
Request assistance related to teaching and learning tools, such as VoiceThread, Padlet, Perusall, iClicker, Respondus LDB, Kaltura, etc.
Use this service to report issues or request changes to forms accessed through the ICWorkflow portal