Popular Services

Submit a help request to the Service Desk. For urgent requests, call the Service Desk at 607-274-1000 (4-1000 on campus).

This service is intended for users who already have access to an application and need help resolving issues (e.g. installation problems, login errors, or software malfunction)

Use this form to request additional access or licensing for supported software applications, including third-party add-ons or integrations that extend the functionality of the tools listed (e.g., Adobe Creative Cloud, Microsoft Products, Zoom, etc.). Note: Some requests may require supervisor approval or department funding.

Faculty, staff and students help with a computer, attached device (mouse, keyboard), monitor, etc.

This service is designed for Ithaca College employees to submit potential contracts with outside parties to be reviewed by the Contract Review Team (CRT).

This service is for loaning devices from Information Technology, including but not limited to: faculty or staff loans, short-term or long-term student loans, extending a student loan, and links to other loan places.

This service is for a wide variety of Ithaca email related issues including but not limited to Outlook Calendar room requests, Personal Ithaca email help, department email help and more.

This service is for printing help, including by not limited to: adding or removing a printer from a campus computer, requesting printing supplies, changing a printer monitor, faxing assistance, printing account/balance related changes, printer moves, and more.

This service is for telephone and voice mail assistance, including but not limited to: requesting a voice mail account, changes to telephones or voice mails, voice mail forwarding, and more

This service is intended for getting a consultation for a variety of subjects, including but not limited to: personal hardware help from the Service Desk, tool and process assistance from Project and Process Innovation, Drupal assistance from Web Support, and more

This service is for requesting the creation of a new team in the Microsoft Teams application.

This service allows Ithaca College faculty and staff to request legal guidance from the Office of the General Counsel for college-related matters.

Use this service to request help with security issues, including Information Security help and Door Access

Use this form to request a report or data, help with HR Cloud/HCM, system trainings, etc.

Use this form to submit a request to add or remove an affiliate account.

This service is for submitting a request to change an Ithaca College username, preferred name, or legal name.

Use this service to report issues or request changes to forms accessed through the ICWorkflow portal

This service is for account related access. Including but not limited to: SSPR (Self Service Password Reset), DUO (Multi-factor Authentication) and more.

Use this form if you need to add a dependent to your contact record for benefits enrollment. You can also use this form to add general contacts to your record for life insurance beneficiary designation.

This is to request a new IC email list, or request support for an existing IC email list, which is used to send email messages to all list members at one time.

This service is to provided assistance/ direction for all ithaca college WiFi related questions

Complete this form if you need to request data or a report, update personal data, manager self-service, send email to targeted campus population, need help with faculty appointment process, and more.

At IC, we are committed to working with you to inclusively represent your chosen name wherever possible: in the employee directory, in email, on forms/letters. Please know, certain government documents and reports for benefits and payroll require IC to provide your legal name. Whenever possible, we will take steps to represent your lived name. When your legal name is used in these cases, it will only be shared in cases in which IC is required by law to provide it.

Use this form to request help with payslips, tax forms, moving expense reimbursements, employment verifications, timecards, costing, and more.

We help campus partners analyze, streamline, and optimize business processes by recommending the right tools, designing efficient workflows, and implementing automation or AI solutions. Supported platforms include TeamDynamix, Formstack, Microsoft Power Automate, Copilot Agents, APEX, Slate, and Nebula.