Popular Services

Submit a help request to the Service Desk. For urgent requests, call the Service Desk at 607-274-1000 (4-1000 on campus).

This service is intended for users who already have access to an application and need help resolving issues (e.g. installation problems, login errors, or software malfunction)

This service is designed for Ithaca College employees to submit potential contracts with outside parties to be reviewed by the Contract Review Team (CRT).

This service is to request new software access or licensing, including add‑ons or integrations for supported applications. Use this service when you do not already have access to the application or feature you need.

Faculty, staff and students help with a computer, attached device (mouse, keyboard), monitor, etc.

This service is for a wide variety of Ithaca email related issues including but not limited to Outlook Calendar room requests, Personal Ithaca email help, department email help and more.

This service is for printing help, including by not limited to: adding or removing a printer from a campus computer, requesting printing supplies, changing a printer monitor, faxing assistance, printing account/balance related changes, printer moves, and more.

This service is for account related access. Including but not limited to: SSPR (Self Service Password Reset), DUO (Multi-factor Authentication) and more.

This service is for submitting a request to change an Ithaca College username, preferred name, or legal name.

Use this form to submit a request to add or remove an affiliate account.

Use this form to request access privileges for applications administered by the Registrar’s Office, including Banner, Degree Works, and IC Workflow.

This service is for requesting the creation of a new team in the Microsoft Teams application.

This service is for telephone and voice mail assistance, including but not limited to: requesting a voice mail account, changes to telephones or voice mails, voice mail forwarding, and more

Use this service to report issues or request changes to forms accessed through the ICWorkflow portal

This service is for loaning devices from Information Technology, including but not limited to: faculty or staff loans, short-term or long-term student loans, extending a student loan, and links to other loan places.

Request for College computer equipment to be moved.

Providing assistance with Finance and HR Cloud, ECM, Residential Life and student conduct.

This is to request a new IC email list, or request support for an existing IC email list, which is used to send email messages to all list members at one time.

Use this service to request enrollment in the LastPass password manager, either for yourself or on behalf of a group. You can also use it to request support for LastPass-related issues.

This service is to request assistance with Drupal and it's associated programs

Reimaging a computer helps faculty, and staff maintain, move and update their devices. By using this service, you can ensure that your computer is running smoothly and that you have access to all the necessary software and tools you need to succeed.

Submit this form to apply for dependent tuition remission benefits

Utilize this service for help with Cloud (OneDrive or SharePoint), Hard Drive, or Network Storage (Mentor) related issues.

This form is used to manage requisition-related changes, including adding students, un-posting requisitions, correcting errors, requesting reports, or asking general questions. Please provide as much detail as possible to help us process your request efficiently.

Submit questions or report problems with your phone service during the transition to Teams Phone.