Popular Services
Submit a help request to the Service Desk. For urgent requests, call the Service Desk at 607-274-1000 (4-1000 on campus).
This service is intended for users who already have access to an application and need help resolving issues (e.g. installation problems, login errors, or software malfunction)
Faculty, staff and students help with a computer, attached device (mouse, keyboard), monitor, etc.
This service is for a wide variety of Ithaca email related issues including but not limited to Outlook Calendar room requests, Personal Ithaca email help, department email help and more.
This service is designed for Ithaca College employees to submit potential contracts with outside parties to be reviewed by the Contract Review Team (CRT).
This service is for printing help, including by not limited to: adding or removing a printer from a campus computer, requesting printing supplies, changing a printer monitor, faxing assistance, printing account/balance related changes, printer moves, and more.
This service is for loaning devices from Information Technology, including but not limited to: faculty or staff loans, short-term or long-term student loans, extending a student loan, and links to other loan places.
This service is to request new software access or licensing, including add‑ons or integrations for supported applications. Use this service when you do not already have access to the application or feature you need.
Use this form to request help with student timecards, tax forms, I9's, student job descriptions, student requisitions, and more.
This service is for account related access. Including but not limited to: SSPR (Self Service Password Reset), DUO (Multi-factor Authentication) and more.
Use this form to request help with payslips, tax forms, moving expense reimbursements, employment verifications, timecards, costing, and more.
This service is for telephone and voice mail assistance, including but not limited to: requesting a voice mail account, changes to telephones or voice mails, voice mail forwarding, and more
This service collects essential information from department account owners, including departmental email accounts, student organization accounts, and shared login accounts. This data will be used to convert existing accounts to new, more secure account types.
This service includes an intake questionnaire for account owners, a request form to update the account owner, a request form to delete accounts no longer in use, and other related services.
Use only if instructed by your project manager.
This service is for submitting a request to change an Ithaca College username, preferred name, or legal name.
This service is to provided assistance/ direction for all ithaca college WiFi related questions
This service allows for a student to request a Zoom license if they have an Academic need or another need that requires Zoom for more than 40 minutes per meeting or for more than 100 people per meeting.
Report an issue with audio visual equipment in a classroom, conference room, lecture hall, or similar space, such as a projector, screen, monitor, microphone, speaker, camera, DVD/Blu-ray player, cable box, sound bar, touch panel, control system, or remote that isn't working, is unresponsive, or isn't working properly. Common problems include no picture, no sound, a frozen or black screen, static or feedback, a disconnected cable, a device that won't turn on, or being unable to connect a laptop to the display or projector. Also used to request removal or relocation of existing AV equipment, including wall-mounted TVs and displays in offices, or to report AV equipment missing from a room.
This service is for Canvas assistance, including but not limited to: requesting a new Canvas site, requesting a Canvas guest account, and more
Use this form to request a report or data, help with HR Cloud/HCM, system trainings, etc.
This service is for requesting the creation of a new team in the Microsoft Teams application.
Use this form to submit a request to add or remove an affiliate account.
Request assistance related to teaching and learning tools, such as VoiceThread, Padlet, Perusall, iClicker, Respondus LDB, Kaltura, etc.
Utilize this service for help with Cloud (OneDrive or SharePoint), Hard Drive, or Network Storage (Mentor) related issues.
Use this service to request help with security issues, including Information Security help and Door Access