Popular Services
Submit a help request to the Service Desk. For urgent requests, call the Service Desk at 607-274-1000 (4-1000 on campus).
This service is designed for Ithaca College employees to submit potential contracts with outside parties to be reviewed by the Contract Review Team (CRT).
This service is intended for users who already have access to an application and need help resolving issues (e.g. installation problems, login errors, or software malfunction)
Use this form to request additional access or licensing for supported software applications, including third-party add-ons or integrations that extend the functionality of the tools listed (e.g., Adobe Creative Cloud, Microsoft Products, Zoom, etc.). Note: Some requests may require supervisor approval or department funding.
Faculty, staff and students help with a computer, attached device (mouse, keyboard), monitor, etc.
This service is for loaning devices from Information Technology, including but not limited to: faculty or staff loans, short-term or long-term student loans, extending a student loan, and links to other loan places.
This service is for account related access. Including but not limited to: SSPR (Self Service Password Reset), DUO (Multi-factor Authentication) and more.
This service is for a wide variety of Ithaca email related issues including but not limited to Outlook Calendar room requests, Personal Ithaca email help, department email help and more.
The benefit team is here to help you navigate your Open Enrollment process. Reach out to a member of our Benefits team using this form if you have questions or need help with your 2026 open enrollment.
Use this service to report issues or request changes to forms accessed through the ICWorkflow portal
This service is for printing help, including by not limited to: adding or removing a printer from a campus computer, requesting printing supplies, changing a printer monitor, faxing assistance, printing account/balance related changes, printer moves, and more.
This service is for telephone and voice mail assistance, including but not limited to: requesting a voice mail account, changes to telephones or voice mails, voice mail forwarding, and more
Use this form to request access privileges for applications administered by the Registrar’s Office, including Banner, Degree Works, and IC Workflow.
Use this form to request a report or data, help with HR Cloud/HCM, system trainings, etc.
Use this form to submit a request to add or remove an affiliate account.
This service is used to request work from the Audio Visual group.
Submit a technology project, solution, or purchase request
Complete this form if you need to request data or a report, update personal data, manager self-service, send email to targeted campus population, need help with faculty appointment process, and more.
Use this form to request help with payslips, tax forms, moving expense reimbursements, employment verifications, timecards, costing, and more.
Use this form if you need to add a dependent to your contact record for benefits enrollment. You can also use this form to add general contacts to your record for life insurance beneficiary designation.
This service is for submitting a request to change an Ithaca College username, preferred name, or legal name.
This is to request a new IC email list, or request support for an existing IC email list, which is used to send email messages to all list members at one time.
Use this service to request help with security issues, including Information Security help and Door Access
Reach your Benefits Consultant directly with this request for help or consultations regarding health insurance, personal/vacation/medical time, leaves of absences, Short-Term and Long-Term Disability, retirement and more.
This service is for Canvas assistance, including but not limited to: requesting a new Canvas site, requesting a Canvas guest account, and more