Popular Services
Submit a help request to the Service Desk. For urgent requests, call the Service Desk at 607-274-1000 (4-1000 on campus).
This service is intended for users who already have access to an application and need help resolving issues (e.g. installation problems, login errors, or software malfunction)
This service is designed for Ithaca College employees to submit potential contracts with outside parties to be reviewed by the Contract Review Team (CRT).
This service is to request new software access or licensing, including add‑ons or integrations for supported applications. Use this service when you do not already have access to the application or feature you need.
Faculty, staff and students help with a computer, attached device (mouse, keyboard), monitor, etc.
This service is for loaning devices from Information Technology, including but not limited to: faculty or staff loans, short-term or long-term student loans, extending a student loan, and links to other loan places.
Use this form to request help with payslips, tax forms, moving expense reimbursements, employment verifications, timecards, costing, and more.
This service is for a wide variety of Ithaca email related issues including but not limited to Outlook Calendar room requests, Personal Ithaca email help, department email help and more.
This service is for account related access. Including but not limited to: SSPR (Self Service Password Reset), DUO (Multi-factor Authentication) and more.
Use this form to request help with student timecards, tax forms, I9's, student job descriptions, student requisitions, and more.
This service is for printing help, including by not limited to: adding or removing a printer from a campus computer, requesting printing supplies, changing a printer monitor, faxing assistance, printing account/balance related changes, printer moves, and more.
This is to request a new IC email list, or request support for an existing IC email list, which is used to send email messages to all list members at one time.
Use this form to request a report or data, help with HR Cloud/HCM, system trainings, etc.
This service allows for a student to request a Zoom license if they have an Academic need or another need that requires Zoom for more than 40 minutes per meeting or for more than 100 people per meeting.
This service is to provided assistance/ direction for all ithaca college WiFi related questions
This service collects essential information from department account owners, including departmental email accounts, student organization accounts, and shared login accounts. This data will be used to convert existing accounts to new, more secure account types.
This service includes an intake questionnaire for account owners, a request form to update the account owner, a request form to delete accounts no longer in use, and other related services.
Use only if instructed by your project manager.
This service is for requesting the creation of a new team in the Microsoft Teams application.
Utilize this service for help with Cloud (OneDrive or SharePoint), Hard Drive, or Network Storage (Mentor) related issues.
Request a change or report something not functioning as expected in the AV system located in a classroom, conference room or other space serviced by the Audio Visual Services group.
This service is for all technology renewal purposes, including but not limited to: requesting new devices, renewing a current device, requesting a change in ownership or location, or returning a device to IT.
This service is intended for getting a consultation for a variety of subjects, including but not limited to: personal hardware help from the Service Desk, tool and process assistance from Project and Process Innovation, Drupal assistance from Web Support, and more
Reach your Benefits Consultant directly with this request for help or consultations regarding health insurance, personal/vacation/medical time, leaves of absences, Short-Term and Long-Term Disability, retirement and more.
Request assistance related to teaching and learning tools, such as VoiceThread, Padlet, Perusall, iClicker, Respondus LDB, Kaltura, etc.
Use this form if you need to add a dependent to your contact record for benefits enrollment. You can also use this form to add general contacts to your record for life insurance beneficiary designation.