Popular Services

Submit a help request to the Service Desk. For urgent requests, call the Service Desk at 607-274-1000 (4-1000 on campus).

This service is intended for users who already have access to an application and need help resolving issues (e.g. installation problems, login errors, or software malfunction)

This service is to request new software access or licensing, including add‑ons or integrations for supported applications. Use this service when you do not already have access to the application or feature you need.

This service is designed for Ithaca College employees to submit potential contracts with outside parties to be reviewed by the Contract Review Team (CRT).

This service is for a wide variety of Ithaca email related issues including but not limited to Outlook Calendar room requests, Personal Ithaca email help, department email help and more.

This service is for loaning devices from Information Technology, including but not limited to: faculty or staff loans, short-term or long-term student loans, extending a student loan, and links to other loan places.

Faculty, staff and students help with a computer, attached device (mouse, keyboard), monitor, etc.

This service is for account related access. Including but not limited to: SSPR (Self Service Password Reset), DUO (Multi-factor Authentication) and more.

Request assistance related to teaching and learning tools, such as VoiceThread, Padlet, Perusall, iClicker, Respondus LDB, Kaltura, etc.

Use this form to request general help or support from ICHR.

This service is for telephone and voice mail assistance, including but not limited to: requesting a voice mail account, changes to telephones or voice mails, voice mail forwarding, and more

Use this form to submit a request to add or remove an affiliate account.

This service is intended for getting a consultation for a variety of subjects, including but not limited to: personal hardware help from the Service Desk, tool and process assistance from Project and Process Innovation, Drupal assistance from Web Support, and more

This service is for printing help, including by not limited to: adding or removing a printer from a campus computer, requesting printing supplies, changing a printer monitor, faxing assistance, printing account/balance related changes, printer moves, and more.

This service is used to request work from the Audio Visual group.

Use this form to request help with student timecards, tax forms, I9's, student job descriptions, student requisitions, and more.

This service is for requesting the creation of a new team in the Microsoft Teams application.

Use this form to request a report or data, help with HR Cloud/HCM, system trainings, etc.

This service is to request assistance with Drupal and it's associated programs

This service is for all technology renewal purposes, including but not limited to: requesting new devices, renewing a current device, requesting a change in ownership or location, or returning a device to IT.

This service is for submitting a request to change an Ithaca College username, preferred name, or legal name.

This service is to provided assistance/ direction for all ithaca college WiFi related questions

Use this service to request help with security issues, including Information Security help and Door Access

This is to request a new IC email list, or request support for an existing IC email list, which is used to send email messages to all list members at one time.

Providing assistance with Finance and HR Cloud, ECM, Residential Life and student conduct.